Customer reviews of Worcester Road Motors Ltd

By ANDREW S on 09 April 2019 | Verified purchase

I bought a 2004 Elgrand from Worcester Road Motors early this year. The car recently suffered from a seized rear brake caliper. Even though the warrantee was expired (and didn’t cover the items) Worcester road could not have been more helpful, sending the correct parts to my local garage. I really appreciate the high level of customer service and advice from Worcester Road. When it comes time for servicing/MOTs they will be my default option. Thanks again only 5 stars because I can’t choose 6!!!!

Reply from Worcester Road Motors Ltd on 15/05/19

Andrew, we like to treat people as we like to be treated ourselves so many thanks for taking time and effort to review us, here at Worcester Road Motors. Paul and Dave

By KEVIN T on 05 April 2019 | Verified purchase

Extremely knowledgable and helpful, willing to take time answering questions

Reply from Worcester Road Motors Ltd on 15/05/19

Thank you Kevin for choosing us from all the choices of dealers across the country.Thank you for your business.Paul and Dave

By rebecca G on 23 March 2019 | Verified purchase

Fantastic service will recommend, they were helpful with advice when also selling my car. I look forward to seeing them in the future when purchasing my husbands car

Reply from Worcester Road Motors Ltd on 15/05/19

Many thanks Becky for taking time to review us, we're pleased you're happy with our service and hope to see you again in the future.Paul and Dave

By JACQUI M on 23 March 2019 | Verified purchase

Really nice people, bought and sold a car, easiest process ever, definitely recommend

Reply from Worcester Road Motors Ltd on 15/05/19

Thank you Jacqui for your review. we appreciate your custom . Paul and Dave

By tom G on 20 March 2019 | Verified purchase

The entire process from the first enquiry to collecting after purchase was easy and stress free. As a mechanic myself I have travelled to other dealers and seen some rather tired elgrands, but I couldn't fault these vehicles - inside and out they are in lovely condition. The spec is beautiful, and you can tell they only import the best examples. They were 100 percent up front and were able to show me all of the documentation and allowed me to go over it with a fine tooth comb. Very knowledgeable dealer and it was a pleasure to do business with them.

By SUSAN N on 19 March 2019 | Verified purchase

We have just bought our 2nd Nissan Elgrand from Worcester Rd Motors, replacing one that we’d bought from them 3 years ago, and only trading in for a different model. Our previous Highway Star has been perfect, the dedicated after sales service giving us confidence to ask our many questions, nothing was too much trouble. Their knowledge about all things Elgrands is why we wouldn’t go anywhere else and coupled with their professional yet friendly service, Worcester Rd Motors are simply the best to go to. Our new purchase is superb..We would rate them 6 stars if we could!

By Barry H on 19 March 2019 | Verified purchase

Exelalant , we love the alphard we brought , brilliant after service as well

By Penny G on 19 March 2019 | Verified purchase

Really helpful have time to explain everything show you all you need to know excellent service will definitely be buying again

By Alison B on 19 March 2019 | Verified purchase

I was dealt with in a professional and helpful manner when buying my Peugeot. It was a great deal on the car and I am extremely pleased with it. I have driven to Orkney and Devon in awful weather and it hasn't let me down once. Staff at Worcester Road Motors were patient as I asked many odd questions and they willingly took on my old Picasso for scrap

By Lewis S on 08 March 2019 | Verified purchase

I am disgusted with the behavior of Worcester road motors- I purchased an Elgrand their in January with a three month warranty- I started to have issues in early February with the vehicle shuddering - this lead to extreme grinding noise's and turned out to be a calipre seasing- the vehicle could not drive- they insisted I brought it back to them for repair- again i said it inst road worthy or fit for purpose there was no way the vehicle woudl make it- I live in Essex and explained that they would have to collect the vehicle. They refused lead me to believe they would pay for repairs- then when the bill come in after my local garage repaired it and fitted new parts due to the fault pads and disks- they refused to pay and offered 35% of the bill. We all have different experiences with garages - some good and some bad- but if anyone wants to see my email chain and are considering using these guys I would be happy to provide you with full content before you make any decision. Such a shame

Reply from Worcester Road Motors Ltd on 08/03/19

Hi Lewis , Thank you so much for telling such an inaccurate story. We went beyond our warranty obligations to help you from a distance. we received and responded to emails from you at 10.52 Sunday evening ( I cant imagine many dealers doing that !), we responded promptly during the week, we even diagnosed your fault from 170 miles away. We asked you to to get a local garage to give their opinion on our thoughts. You did not get an opinion, you authorized them to repair. This is not how warranties work, costs must be discussed beforehand. We actually offered you 44% not 35% of your bill and you had the convenience of a local repair. We did not like being bullied by you with the threat of poor reviews on "Auto-trader" and "Facebook" as well as your "Solicitor". We wish you all the very best in your new trade of Story telling and attempted Bullying! Such a shame you being faceless can write such nonsense and just like TripAdvisor we're sure people will read through the chaff !