Customer reviews of Worcester Road Motors Ltd

By Geral B on 19 February 2020 | Purchase not verified

I put a deposit on a vehicle, I waited for delivery approx 2months,we had a written agreement that if the vehicle was not suitable,I then would get my deposit back,at first everything went well,the staff were very friendly,and I felt they could not do enough for me,but when I viewed and tried the vehicle with my wife it was not suitable to her needs,so I took the vehicle back and tried to explain it was not suitable,and then that’s when the sparks started to fly,they suddenly went from being helpful to being awkward.

Reply from Worcester Road Motors Ltd on 21/02/20

Gerald, we are disappointed and shocked at your 1 star review. At no point have we done anything untoward with our dealing with you. Any point you raised whilst the car was en-route we addressed. You inspected, approved and paid your balance on this car. You were happy with it and drove it away. At this point we believed our deal was completed. You arrived back at our premises on Sunday Morning and demanded a refund because your wife didn’t want it. Change of ownership papers had filled out for your p/x. We refunded you fully on that day via your 2 card payments. You emailed us a sharp message saying we had only given you a part refund, we assured you we had refunded in full. You later apologized to us. You had found your refund, you had been looking in the wrong bank account! Our cctv confirms no sparks flew here, PERHAPS, if any sparks did fly they were at your home address and with your wife.

By Tony P on 04 October 2019 | Purchase not verified

Picked up a mint xl very happy and it was 18 months ago no problems sailed through the mot very happy

Reply from Worcester Road Motors Ltd on 29/11/19

Tony, we're pleased our description of immaculate kept pace with your own. We really do try to have the nicest examples on sale . Happy motoring ! Paul and Dave

By Janet U on 30 July 2019 | Purchase not verified

Excellent service from Worcester Road Motors! A great place to buy a good quality Elgrand.

By Caroline G on 11 July 2019 | Purchase not verified

Effortlessly purchased an Elgrand from these two chaps, honest and trustworthy and incredibly helpful, will definitely be returning for services etc and would buy again from them, couldn’t have asked for better service and feel completely confident I could call them with any queries or problems. Truly was an enjoyable purchase, thanks guys

Reply from Worcester Road Motors Ltd on 29/11/19

Thank you Caroline for you 5 star review , we appreciate you taking the time to do so and we thank you for your business.

By Nigel G on 28 January 2019 | Purchase not verified

On 16th January 2019 after a previous visit I brought a Lexus Rx 300 which was a part exchange as this company deals in a niche market of high quality Nissan Elgands and also has a number of celebrity customers. The Lexus was a well presented vehicle infact not a mark on it. After arriving home the car developed an air suspension fault and after contacting Paul it was suggested that the car be taken to Lexus Wolverhampton to put on their diagnostic system to pin point the exact problem. Wolverhampton Lexus reported a air suspension ECU control system problem. Ouch ! Over a £ 400 item. Paul did not hesitate and ordered the unit straight away. One week later the ECU arrived and their workshop technician fitted the item and problem resolved. Its makes refreshing change to deal with a business that takes a genuine interest in rectifying a problem and does not dodge calls or texts which I must say they promptly answer. Well done Paul and David Jones and your great team. Thank you

Reply from Worcester Road Motors Ltd on 28/01/19

Thank you Nigel for your 5 star review. Unfortunately and occasionally electrical or mechanical components can fail unexpectedly and without prior notice, as your car highlighted. In these instances the way the dealer performs to get you sorted as quickly as possible is as important as the way you were treated when you bought the car. I'm really pleased you're happy with the way we dealt with this issue and many thanks for your review. Please enjoy your Lexus , regards Paul and Dave

By Stephen C on 17 January 2019 | Purchase not verified

We have bought two cars from Worcester Road Motors. They are honest, straight forward and friendly. They are very fair in their dealings with you. We wouldn't hesitate to recommend them. The cars are lovely too .

Reply from Worcester Road Motors Ltd on 28/01/19

A great 5 star review from you Steve, Thanks so much for your time taken and your business, it is appreciated. Paul and Dave

By Roy H on 11 October 2018 | Purchase not verified

Dave and mike great salesmen not pushy like some very friendly great car I brought from them would recommend Worcester road motors gets a ten from me.

Reply from Worcester Road Motors Ltd on 03/11/18

Its always pleasing to read from happy customers, thank you for your business , it really is appreciated. Paul, Mike and Dave

By Lee J on 24 September 2018 | Purchase not verified

Great experience from start to finish. We are very happy Elgrand owners - thank you. Lee

Reply from Worcester Road Motors Ltd on 03/11/18

Happy Elgrand owners ! It doesn't get any better than that. Thank you for your review and your custom. Paul and Dave

By Wendy & Ian C on 29 June 2017 | Purchase not verified

Excellence Service . After sale service Excellent always willing to help.

Reply from Worcester Road Motors Ltd on 14/02/18

Wendy and Ian, Thank you both for your review, we appreciate your business and are always pleased to read our customers are happy with our efforts.

By Rev. Dr. Mike B on 04 April 2017 | Purchase not verified

The guys at Worcester Road Motors were so easy to work with, absolutely no pressure at any point. They were welcoming and helpful, gave me a very fair price for my trade in vehicle, the car we bought was in great condition. Everything was ready when promised and my daughter and I received a great welcome when we picked up the new car.

Reply from Worcester Road Motors Ltd on 04/06/17

Thank your Rev. Dr.Mike B. for your review, we do appreciate the time you have taken to write it. We, at Worcester Road Motors strive to achieve a service to our customers which we would expect ourselves. It would appear from your review that we have reached not only our expectations but more importantly ,yours.